Frequently Asked Questions (FAQ)

1. What condition are your products in?

Every item at Uvanone Shop is meticulously inspected before listing. Our products—whether bicycles, cameras, bags, or accessories—are tested for functionality and authenticity. Any signs of wear or minor imperfections are clearly noted in the product description.

2. Are your pre-owned products authentic?

Absolutely. We guarantee the authenticity of every item, especially our used cameras and bags. Each product undergoes a rigorous verification process with detailed images and descriptions to ensure you receive only genuine quality.

3. How do I place an order?

Ordering is simple and secure:

  • Step 1: Browse our curated collection.

  • Step 2: Add your chosen item(s) to your cart.

  • Step 3: Proceed to checkout, review your order, and complete the secure payment process.

  • Step 4: You’ll receive an order confirmation email with all the details.

4. What payment methods do you accept?

We offer a variety of secure payment options including:

  • Major credit/debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Other secure methods detailed during checkout

5. Do you offer international shipping?

Yes, we ship both domestically across Australia and internationally. Please note that international orders may be subject to customs duties, taxes, or additional handling fees, which are the responsibility of the recipient.

6. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also use our integrated online tracking system on our website by entering your order number. If you have any trouble, our support team is always here to help.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not, returns are accepted within 30 days of purchase. Items must be returned in their original condition with all accessories and packaging intact. For detailed information, please refer to our .

8. Who do I contact for support?

Our dedicated customer service team is ready to assist!

  • Email: Uivanone@gmail.com

  • Phone: (03) 9874 1175 Feel free to reach out with any queries regarding orders, product details, or returns.

9. Are the prices negotiable?

Prices at Uvanone Shop reflect the quality and unique nature of our carefully curated selection. Typically, these prices are fixed. However, if you have inquiries or require further details about our pricing, please contact us.

10. How often do you update your inventory?

Our inventory is updated regularly since many of our pieces are unique finds. We encourage you to visit frequently or subscribe to our newsletter for the latest arrivals and exclusive promotions.